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Returns/Exchanges

RETURNS

Crafted Collection policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns on any Seasonal or Sale items.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jgregor@craftedcollection.co and send your item to: 9204 Emmott Rd. Houston, Texas 77040

SHIPPING

To return your product, you should mail your product to: 9204 Emmott Rd. Houston, Texas 77040. We are not responsible for returned items lost in transit so please send through a shipping company that can track your package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.